Become A Pavilion Volunteer

What Do We Do?

Volunteer to work Aramark concessions at the Cynthia Woods Mitchell Pavilion. We sell all kinds of concessions such as beers, sodas, nachos, pop corn, hot dogs, corn dogs, tacos, margaritas, water… lots of each item every concert.

First concert is usually in April, peak season (greatest opportunities to volunteer) is June-August, and last show is usually in November.

What to Expect on the Day

Expect hard work & a super fun evening with your Band Family!

Park in Green Lot off Timberloch Place – Volunteers should enter the Pavilion off Lake Robbin Dr (see map 2)

Report to work based on time and concession stand assigned to us (see map 1)

Existing Band volunteers will show you the ropes!

What is Required?

  • Uniform (see below)
  • Background forms (Aramark will provide these)
  • TABC certification (valid for two years, SSN required, see below)
  • Food safety training by Aramark (In-Person only, see below)

Uniform

  • Plain or CP hat
  • Pavilion Shirt* [speak to pavilion coordinator]
  • Name Tag* [printed by Aramark on 1st day]
  • Khaki pants, capri’s or shorts
  • Closed toe shoes
  • Socks

Note: There is no place to store personal items

Map 1
Map 2

Time Commitment

We don’t only work concerts (live nation), we work graduations, Boni’s dance and children festivals! 

There are usually 4 roles to staff a stand:

       a) Stand Lead (to arrive 90 minutes before gates open)

       b) Cooks (to arrive 60 minutes before gates open)

       c) Food Preps (to arrive 60 minutes before gates open)

       d) Cashiers (to arrive 30 minutes before gates open)

    

Gates usually open at 6 on a week day and 6:30 on a weekend

Aramark decides when to close stands, sometimes they close us early (10:30pm) and sometimes our stand is the last one to remain open (11:10pm).

Cleaning, counting inventory and restocking the fridges would take about 20-30 minutes after closing stand.

In 2019, volunteers worked an average of 5 hours per concert.

How Do We Get Paid?

Aramark gives us commission on sales. Tips are accepted as well (cash and credit card)

The year is split in two, first season goes from April to first week of July. For each half, we take all earnings (commissions + tips), divide them by the total number of hours worked that season by volunteers = hourly rate.

10 shows typically cover full fair share but there’s no obligation to cover full share out of Pavilion hours. Many volunteers work just a handful of shows.

Use the link below to log hours after each show.

TABC Certification & Food Safety Training

TABC certification allows you to serve alcohol – bartenders and cashiers at winery/alcohol stores get this exact same training. TABC certification must be carried while working at the Pavilion.

TABC course provides training on;

  • Recognizing valid ID
  • Identify signs of intoxication
  • What say/do when denying alcohol
  • liability regarding ‘last drink’

Free TABC and Food Safety training course are both held at the Pavilion on set dates (usually a couple of weeks before the first concert of the season). 

The TABC course can also be taken online – many are available, including the one in the link below, for a small fee.

Interested in Signing up?

  1. Sign up the the Booster Club Pavilion Volunteer email distribution list by clicking on button below, if not already indication interest on Prospective Student Form. (This should be done each year).
  2. After completing/renewing TABC certification, update your profile to include license and expiration date as instructed when taking the course – having a valid TABC is required to work at the pavilion (only exception is for graduations)
  3. Aramark release their schedule of shows 4-6 weeks in advance, and based on that we issue emails for volunteers to sign up. Sign up is via Sign-Up Genius (link will be provided in email). Before signing up, please double check your calendar to avoid conflicts
  4. Fair Share is reported to accounts receivable shortly after each session ends in July and November. From here you will be able to calculate how much of your Fair Share you have been able to pay pff through volunteering.

Reminders

NO SELFIES/AUTOGRAPHS WITH ARTISTS OR PICTURES OF CONCERT OR WATCHING PERFORMANCE IS ALLOWED – YOU CAN BE BANNED FROM WORKING.

ONLY 8X11” CLEAR BAGS ALLOWED

NO PLACE FOR PERSONAL ITEMS AT STAND

ONCE STAND CLOSES, EVERYBODY WORKS AS A TEAM TO CLEAN, RESTOCK ITEMS, COUNT ITEMS, MONEY, ETC.

OUTSIDE BOTTLES/CUPS ARE OK AS LONG AS THEY HAVE LIDS

SHIRT NEEDS TO BE TUCKED IN

BELT REQUIRED

BREAKS MUST BE TAKEN OUTSIDE OF CUSTOMER’S VIEW (SEE ❹ON MAP)